Look out for each other
Good items. Good neighbors.
Free pickup is unavailable. These archived rules, version 2026-10-17, remain available for earlier listings and agreed collections. They do not invite new posts or claims. For help with an existing record, contact support.
Post safely and honestly
Post only items you own and can safely give away. Describe their condition honestly. No hazardous materials, illegal goods, weapons, harassment, personal information, or photos of people without their consent. Keep addresses and contact details out of public descriptions and photos. Report unsafe or misleading posts; staff can remove content and restrict accounts.
Free means no customer payment
Free reusable-item pickups have no customer charge, no deposit paid to the hauler, no collection fee and no platform payout to the hauler. Haulers choose items to keep, reuse or resell. No one may demand money to reserve, release or collect a free item. Do not send off-platform deposits. Free posts never convert automatically into paid work.
Show the real items
Use current photos and disclose condition, defects, size, access and lifting needs. Do not disguise rubbish, unsafe items or disposal loads as reusable goods, and do not add extra items at pickup. A hauler can decline an unsuitable collection. Paid removal requires a separate request with its own approved price and payment.
Reserve only what you can collect
Do not hoard reservations, create duplicate accounts or listings, or claim items to collect addresses. Release a claim promptly if you cannot collect it. Never mark an item collected before the actual handover. Staff review reports and may remove posts or restrict accounts; a report is not proof by itself.
Report a free post
Use Report this post in the app, choose the reason, and describe the issue for staff review. For an assigned pickup, customers can use Report pickup issue to report hauler conduct or unexpected payment requests. Reports do not automatically cancel an agreed collection or prove that a violation occurred. For immediate danger, contact local emergency services.
Hide future posts from another person
Use Hide this person’s future free posts to prevent discovery of new free posts between your accounts. Existing collection responsibilities remain accessible. Blocking does not cancel an agreed collection or a paid job. You can manage blocked free-post users in your account.
Keep private details private
Share the pickup address only through the app’s authorized pickup flow. Check photos for address labels, private paperwork, and other personal information before uploading. Read the privacy information and support guidance for more help.