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Your account, your choice

Request account deletion.

The customer and hauler apps include an authenticated deletion-request workflow. Submitting a request begins review; it does not mean the account has already been erased.

Request deletion in either app

  1. Sign in to the Curb Alert account you want to delete. You may be asked to sign in again for this sensitive action.
  2. Open Account → Your data and privacy.
  3. If you want a copy first, select Prepare and save my data.
  4. Type REQUEST ACCOUNT DELETION in the confirmation field, select Request account deletion, and confirm the alert.
  5. Return to the same screen to check the request status and any unresolved bookings or payment operations.

What happens next

New work is blocked when the request is recorded. Existing bookings, unsettled payments, disputes, and other obligations must be resolved before personal information can be erased. Operations review the required retention decision. A pending request is not confirmation of completed deletion.

The implemented erasure scope removes personal account projections and owned load photos while retaining reviewed financial, audit, and service evidence. Identity-provider deletion and other provider processing require completion of the approved workflow. There is no fixed completion time promised on this page.

What may remain

Payment, refund, dispute, settlement, financial audit, safety, and service evidence may need to be retained. A data export does not include all identity or bank information held directly by providers. See the privacy information for the current scope.

Request deletion outside the app

You can also email admin@multinex.ai with the subject Curb Alert account deletion. Include the email address associated with your Curb Alert account and state that you want to request account deletion. If possible, send the request from that address.

The Curb Alert administrator monitors this inbox and may follow up to verify that you own the account before taking action. Never send a password, sign-in code, full card number, API key, or identity document by email. If further verification is needed, support will coordinate a secure process rather than asking for those details by email.

Sending an email is a request for review, not confirmation that deletion is complete. Existing service and financial obligations and the retained-record scope described above still apply. This webpage does not submit a request automatically; use the app or send the email yourself.