Privacy, in plain language.

Information used to arrange a pickup

Account details include your sign-in email, account identity, role, and account status. Pickup records include the items you describe, photographs, address, coordinates, service area, availability, messages, booking progress, and completion or disposal evidence.

Hauler application records include your business and display name, self-reported business phone, requested county and materials, vehicle and crew information, claimed load limits, optional equipment and experience details, attestations, submitted versions and review decisions. These details support administrator review; submission does not approve you for work. Approved hauler records also include service permissions and payment-account status. Payment records include the approved amount, payment or refund status, provider references, and settlement records. Card entry is handled through Stripe’s payment interface.

Photos and AI assistance

Photo assistance can send your submitted load photos and item descriptions to OpenAI. Assisted operations can use OpenAI and Cloudflare Workers AI to prepare suggestions for staff review. Do not include people, identity documents, payment information, private paperwork, or visible address labels in item photos. Suggestions can be wrong and do not replace the reviewed scope or price.

Photos are stored privately and are shown to authorized participants and staff for a pickup. Eligible haulers may preview item photos while a posting is available. Historical free-pickup addresses and coordinates remain restricted to the authorized participants and staff.

Location and notifications

The apps use pickup coordinates to check service availability and plan road routes. When a hauler starts the trip to a confirmed pickup, tracking may use device location, including background location when permitted, to share their approach with the customer. Customer visibility ends when the hauler departs the pickup. Disposal routing remains private to the hauler and authorized operations staff.

You control location, photo-library, camera, and notification permissions through your device settings. Missing permissions can limit the related feature. Push tokens and notification preferences are used for service updates.

Providers and access

Curb Alert uses Cloudflare for application services and private media, Supabase for account authentication, Stripe for payments and hauler payment onboarding, Google Maps and Routes for mapping, and Expo for mobile application and notification services. Information needed for these functions is processed by the relevant provider. Authorized staff can review service, payment, safety, and account issues.

Request your data

In either app, open Account → Your data and privacy → Prepare and save my data. A recent sign-in may be required. The export contains Curb Alert records and a media manifest. Hosted identity-provider records and bank or identity-verification data held by payment providers are not included in that export. Copies you save outside the app are controlled by the destination you choose.

Account deletion and retained records

You can request account deletion from the app. A request blocks new work while existing bookings, payment obligations, and retention requirements are reviewed. It does not immediately erase the account. Financial, audit, safety, and service evidence may remain under the reviewed retention decision. We do not promise a fixed erasure date or removal of every provider-held record.

Community safety

Earlier free-post records remain covered by the archived community rules. Staff can review existing reports, remove unsafe content or restrict accounts. Contact support about an existing listing or collection. Removing the feature does not erase its records or resolve outstanding responsibilities.

Questions and launch information

For account, service, or privacy questions, email admin@multinex.ai, the monitored Curb Alert administrator inbox. See app support for guidance and account deletion instructions to make a request. Never email passwords, sign-in codes, card details, API keys, or identity documents. We may follow up to verify account ownership securely before releasing data or processing a sensitive request. Bookings are not open yet.