How can we help?

Sign-in help

Open the Curb Alert app, enter your account email, and request a fresh sign-in code. Enter the code only in the app. Never send a sign-in code, password, full card number, or API key to someone claiming to be support.

A payment or refund question

Keep your request or booking ID and the payment status shown in the app. If a paid posting receives no acceptance before its disclosed matching deadline, the platform initiates a full refund. Bank processing time can vary. An assigned hauler’s cancellation or service issue requires a separate review; it is not the same as an unmatched posting.

Tracking or pickup issues

Check your connection and device location permissions. Live customer tracking is limited to the hauler’s approach to the pickup; it ends at pickup departure. If location is unavailable, do not use an old map position as proof of arrival. Keep the booking ID, a description of the issue, and the time it occurred for the operations team.

For immediate danger, use your local emergency services. Curb Alert is not an emergency response service.

Your account and data

Open Account → Your data and privacy in either app to prepare an export or request deletion. Read the privacy information and deletion instructions before submitting a request.